CANCELLATION AND RETURN POLICY

Last updated March 27, 2019

 

Of course we hope you are happy with your product.  However, if you are not completely satisfied with your purchase, you may return it to us for a refund (some restrictions apply).  Please see below for more information on our cancellation and return policies.

 

CANCELLATIONS

 

Cancellations made prior to production of purchased items are subject to a 20% cancellation fee.  Cancellations made after production and prior to shipping are subject to a 50% cancellation fee.

 

RETURNS

 

All returns must be postmarked within fifteen (15) days of the shipping date.  All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at info@darkforgestudios.co to obtain a Return Merchandise Authorization (RMA) and instructions.  Please include purchaser name, order number, shipping information, and reason for return in the e-mail. 

 

After receiving RMA instructions, place the item securely in its original packaging and mail the return to the following address:

Dark Forge Studios

Attn: Returns

RMA # ___________

1619 Broadway Avenue, Suite 300

Pittsburgh, PA 15216

United States

 

Please note, you will be responsible for all return shipping charges.  We strongly recommend that you use a trackable method to mail your return.

 

DEFECTIVE ITEMS

 

If the return is requested because the product is defective, please provide photographs of the defect.  Please contact us at the customer service number below to arrange a refund or exchange

 Please note:

Damage occurring during shipping is not a valid defective condition.

REFUNDS

 

After receiving your return and inspecting the condition of the item, we will process your return.  Please allow at least thirty (30) days from the receipt of your item to process your return.  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

 

Please note:

 

  • A 50% restocking fee will be charged for all returned items.

  • Sale items are FINAL SALE and cannot be returned.

  • Custom order items are FINAL SALE and cannot be returned.

 

QUESTIONS

 

If you have any questions concerning our cancellation and return policy, please contact us at:

(412) 729-2103

info@darkforgestudios.co